Cookies and Privacy Policy

Privacy Notice

Flying Colours Finance Limited is a Financial Conduct Authority (FCA) Regulated Firm and this privacy notice explains how we use any personal information we collect about you.Flying Colours Finance Limited is also registered with the Information Commissioners Office (ICO) as a Data Controller.


We take data security seriously and will always hold your information securely. We use encryption to protect all site visitors’ data and have robust internal processes to safeguard your data.

What data do we gather and how do we use it?

We collect information about you when you engage us for financial planning and advice as well as protection advice. This information will relate to your personal and financial circumstances. It may also include special categories of personal data such as data about your health, if this is necessary for the provision of our services.

We may also collect information when you voluntarily complete client surveys or provide feedback to us.

Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We’ll use your information collected from the website to personalise your repeat visits to the site.

Why do we need to collect and use your personal data?

The primary legal basis that we intend to use for the processing of your data is for the performance of our contract with you. The information that we collect about you is essential for us to be able to provide you with financial planning advice and to carry out the services that you require from us effectively. Without collecting your personal data we’d also be unable to fulfil our legal and regulatory obligations.

Where special category data is required we’ll obtain your explicit consent in order to collect and process this information.

How will we use the information about you?

We collect information about you in order to provide you with the services for which you engage us.

Who might we share your information with?

If you agree, we may email you about other products or services that we think may be of interest to you.

We won’t share your information for marketing purposes with any other companies outside of the firm.

In order to deliver our services to you effectively we may send your details to third parties such as those that we engage for professional compliance, accountancy or legal services as well as product and platform providers and life offices that we use to arrange financial products for you.

Where third parties are involved in processing your data we’ll have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they’ll only act in accordance with our written instructions.

Where it’s necessary for your personal data to be forwarded to a third party we’ll use appropriate security measures to protect your personal data in transit.

To fulfil our obligations in respect of prevention of money-laundering and other financial crime we may send your details to third party agencies for identity verification purposes.

How long do we keep hold of your information?

In principle, your personal data shouldn’t be held for longer than is required under the terms of our contract for services with you. However, we’re subject to regulatory requirements to retain data for specified minimum periods. We also reserve the right to retain data for longer than this due to the possibility that it may be required to defend a future claim against us. In any case, we’ll not retain your personal data for longer than 5 years from the end of our regulatory obligations to retain the data.

The only exception to the 5 years relates to any advice that we provide with regard to Defined Benefit Pension Scheme transfers or opt-outs, where we are required to retain records indefinitely under FCA Rules.

You have the right to request deletion of your personal data. We’ll comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.

How can I access the information you hold about me?

You have the right to request a copy of the information that we hold about you. If you’d like a copy of some or all of your personal information please email or write to us using the contact details noted below.

When your personal data is processed by automated means you have the right to ask us to move your personal data to another organisation for their use.

We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.


We’d like to send you information about our products and services which may be of interest to you. If you’ve agreed to receive marketing information, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us by email or post.


We use cookies to track visitor use of the website and to compile statistical reports on website activity.

For further information visit

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

What are ‘Cookies’?

Cookies are small text files which are placed on the computer of a website user to provide the website operator with information about use of our site. They are used to enable websites to function or to provide information to the owners of a website and they are used to improve website users’ experience by remembering preferences and personalising content and making sure users are finding what they need easily.

A cookie doesn’t give us access to your computer or any information about you, other than the information you choose to share with us. Most web browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may not be able to use certain features of our website.

No personally identifiable information is stored on these cookies or web pixels. We may use this information to understand the effectiveness of our advertising and marketing.

The type of Cookies we use

Analytical/performance cookies

These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it.

Heat Mapping and Visitor Recording services are used to display the areas of a page where Users most frequently move the mouse or click. This shows where the points of interest are and help us to improve your experience when using our website. These services make it possible to monitor and analyse web traffic and keep track of User behaviour.

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website and use our services.

Functionality cookies

We use these cookies to analyse website traffic. We use the information we collect to improve the onsite experience for users by tailoring the information presented to you.

Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

We allow these third parties to use tracking pixels. These may be used to collect and hold information about visits to our website, such as which pages are viewed and how long is spent on our website, as well as the advert that you clicked to visit our site.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Name Purpose More information
Analytical/performance cookie Hotjar We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Analytical/performance cookie AdWords Remarketing (Google Inc.) AdWords Remarketing is a Remarketing and Behavioral Targeting service provided by Google Inc. that connects the activity of this Application with the Adwords advertising network and the Doubleclick Cookie Place of processing: USA – Privacy Policy – Opt Out


Targeting cookie Google Analytics (Google Inc.) Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Place of processing: USA – Privacy Policy – Opt Out


Where is our data stored?

Everything will be stored both within the website database and in our back office system (whichever system we are using at the time). Both these databases are stored on a dedicated and secure server with at least 128-bit levels of encryption.

Links from our site

Our website contains links to other websites which we believe may be of interest to you. If you follow a link to another website you may wish to read the privacy policy of that website. If you have arrived at our site via a link from another website, you may wish to read the privacy policy of that site. Please be aware that this cookies and privacy policy applies to our website only and we can accept no responsibility for how websites that are not under our control may use any data you provide them.

Sharing of information with third parties

Unless otherwise instructed in writing, we may disclose your personal data to our affiliates, agents and contractors for the purposes stated above. We may also disclose your personal data to third parties as we believe is reasonably necessary to provide our services. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms of use and other agreements; or to protect the rights, property, or safety of Flying Colours, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area. It may also be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, if you allow us.

We may also pre-populate third party forms with the information you provide us. This may be performed manually or through secure and encrypted data transfers. Where this happens it is your responsibility to check that the pre-populated data fields are correct and up to date. We can accept no responsibility for any problems with any applications to third party companies that arise from any pre-populated data fields.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

The Data Protection Act and your rights

The Data Protection Act 1988 controls how we use the information we collect about individuals by setting out a number of principles which we abide by at all times. It also enables individuals to request us to share the information we have collected with them. If you would like to request this information then please write to:

The Compliance Manager
Flying Colours
2 Queen’s Court
Lyndhurst Road
Ascot, SL5 9FE

There is no fee to request this information, however, we do reserve the right to apply a reasonable fee should the request be unfounded or excessive.

Additionally, if you believe that any information we hold about you is incorrect or incomplete, please write to us at the above address. We will amend any information that is incorrect. By using this site and by submitting your personal data, you consent to processing of your personal data in accordance with our Site Terms and this Cookie and Privacy Policy and you warrant that all data provided by you is accurate.

What can you do if you are unhappy with how your personal data is processed?

You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:

Information Commissioner’s Office
Wycliffe House
Water Lane

0303 123 1113 (local rate)

Changes to our privacy policy

We keep our privacy policy under regular review and we’ll place any updates on this web page (and/or) inform you of any changes when they occur.  This privacy policy was last updated on 07/02/2019.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: by email at

Or write to us at Flying Colours Finance Ltd, 2 Queens Square, Lyndhurst Road, Ascot SL5 9FE